{"id":21188,"date":"2013-05-08T09:59:28","date_gmt":"2013-05-08T13:59:28","guid":{"rendered":"http:\/\/www.yurasko.net\/wfy\/?p=21188"},"modified":"2013-05-08T09:59:28","modified_gmt":"2013-05-08T13:59:28","slug":"nats-getting-hammered-for-stupid-rain-out-policy-is-good","status":"publish","type":"post","link":"https:\/\/yurasko.net\/wfy\/2013\/05\/nats-getting-hammered-for-stupid-rain-out-policy-is-good\/","title":{"rendered":"Nats getting hammered for stupid rain-out policy is good"},"content":{"rendered":"<p>Last night&#8217;s Washington Nationals postponment brought <a href=\"http:\/\/www.washingtonpost.com\/blogs\/nationals-journal\/wp\/2013\/05\/07\/on-the-nationals-new-rainout-ticket-policy\/\">the front office&#8217;s new rainout policy<\/a> to the forefront. Tickets from last night&#8217;s game can only be exchanged for tickets to the Thursday afternoon make-up game.<\/p>\n<blockquote><p>Numerous fans expressed displeasure with the Nationals\u2019 decision, particularly given time constraints. Many ticket holders were concerned they would not be able to attend a 4:05 p.m. weekday game after planning to go to a night game two days earlier.<\/p><\/blockquote>\n<p>Prior to the season, the Nats allowed tickets from postponed games to be exchanged for a future game, subject to availability. It is a common-sense policy that many other teams use. Moving away from that policy presents several problems:<\/p>\n<ul>\n<li type=\"square\">It antagonizes ticket-buyers, fans and D.C. taxpayers<\/li>\n<blockquote class=\"twitter-tweet\">\n<p>Around a conference table on S Cap St today, @<a href=\"https:\/\/twitter.com\/nationals\">nationals<\/a> suits are stunned at the lack of gratitude for not suing fans like Snyder does.<\/p>\n<p>&mdash; BallWonk (@ballwonk) <a href=\"https:\/\/twitter.com\/ballwonk\/status\/332108757637165058\">May 8, 2013<\/a><\/p><\/blockquote>\n<p><script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<li type=\"square\">It discourages buying tickets in advance<\/li>\n<li type=\"square\">It gets negative media coverage:<\/li>\n<\/ul>\n<p><a href=\"http:\/\/www.washingtonpost.com\/blogs\/nationals-journal\/wp\/2013\/05\/07\/on-the-nationals-new-rainout-ticket-policy\/\">On the Nationals&#8217; new rainout ticket policy<\/a> &#8211; <em>The Post<\/em><\/p>\n<p><a href=\"http:\/\/www.washingtontimes.com\/blog\/nationals-watch\/2013\/may\/7\/nationals-tigers-postponed-until-thursday-405-pm\/\">Nationals &#8211; Tigers postponed until Thursday at 4:05 p.m.<\/a><\/p>\n<p>The <em>NY Post<\/em> <a href=\"http:\/\/www.nypost.com\/p\/blogs\/hardball\/up_harvey_tickets_rare_matchups_swaLU7hCoAIH4zdu2qLYiK#axzz2ShtMMtWQ\">even mentioned it<\/a> and thinks Bud Selig should get involved.<\/p>\n<blockquote class=\"twitter-tweet\">\n<p>Nats aren&#8217;t alone in not giving exchanges, but it&#8217;s short-sighted. They cited increased attendance. There are still 10K empty seats a night.<\/p>\n<p>&mdash; Adam Kilgore (@AdamKilgoreWP) <a href=\"https:\/\/twitter.com\/AdamKilgoreWP\/status\/332105698043387904\">May 8, 2013<\/a><\/p><\/blockquote>\n<p><script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>All in all, a stupid policy made worse by poor public relations skills, something the Nats have always had whether they were being run by MLB, Stan Kasten or Andy Feffer who wouldn&#8217;t even go on the record about it. <\/p>\n<blockquote class=\"twitter-tweet\">\n<p>Telling that <a href=\"https:\/\/twitter.com\/search\/%23nats\">#nats<\/a> COO Feffer, who has NEVER been shy, refused to answer @<a href=\"https:\/\/twitter.com\/adamkilgorewp\">adamkilgorewp<\/a>&#8216;s e-mail re: rainout tix. <a href=\"https:\/\/twitter.com\/search\/%23coward\">#coward<\/a> @<a href=\"https:\/\/twitter.com\/nationalspr\">nationalspr<\/a><\/p>\n<p>&mdash; Luigi de Guzman (@ouij) <a href=\"https:\/\/twitter.com\/ouij\/status\/332082259668660224\">May 8, 2013<\/a><\/p><\/blockquote>\n<p><script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>The front office is going against my two rules of franchise stewardship:<\/p>\n<li type=\"square\">Don&#8217;t antagonize your fanbase\/customers<\/li>\n<li type=\"square\">Don&#8217;t make feel people feel stupid for caring or spending their money about or on the team<\/li>\n<\/ul>\n<p>So, it is good to see the outrage is being directed where it belongs.<\/p>\n<p>However, I do note that this kind of media coverage has been generally lacking in one area &#8212; the treatment of the Nats, their fans and the District of Columbia by <a href=\"http:\/\/www.yurasko.net\/wfy\/category\/peter-angelos-is-a-coward\">Peter Angelos<\/a> and the Baltimore Orioles. The bad behavior out of Baltimore towards D.C. from voting no on relocation to the nation&#8217;s capital and most notably the <a href=\"http:\/\/www.yurasko.net\/wfy\/tag\/masn-sucks\">Nats television rights<\/a> situation has not reached this level of outrage. Giving fans a voice when the Nats front office screws up is important. It is just as important to give us a voice when external forces are going against our interest too.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last night&#8217;s Washington Nationals postponment brought the front office&#8217;s new rainout policy to the forefront. Tickets from last night&#8217;s game can only be exchanged for tickets to the Thursday afternoon make-up game. Numerous fans expressed displeasure with the Nationals\u2019 decision, particularly given time constraints. Many ticket holders were concerned they would not be able to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[54,106],"tags":[181,1222,1224],"class_list":["post-21188","post","type-post","status-publish","format-standard","hentry","category-natsmlb-2013","category-washington-nationals","tag-andrew-feffer","tag-nats","tag-nats-front-office"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nats getting hammered for stupid rain-out policy is good - William F. 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